Planning Your Visit

News — Planning Your Visit


We are constantly working closely with our store teams so you can always shop with confidence and ensure we continue to all look after each other.

Social distancing signage has been placed throughout the Centre as well as queuing signage for some stores. We are asking shoppers to keep left with markers on the floors and staircases to assist and to be patient using stairs and lifts. If the Centre becomes too busy, we may ask you to wait outside until visitor numbers reduce.

You can watch a short video of some of the measures we have put in place here.

Opening Times

The Centre’s Opening Hours can be checked here
For individual store and food offer opening times please check each store’s page here

Has the cleaning of the centre been increased?

Yes, an enhanced cleaning pattern to W.H.O. Amber Standard has been implemented.

Are the toilets open?

Yes, our toilets will be open and an enhanced cleaning pattern has been implemented

Can I park? 

Our car park will be open.  As with the Centre, we kindly ask that you play your part and respect other people’s space when parking and adhere to the 2-metre rule. Please only use disabled bays if you are a blue badge holder and family bays if you have young children.

Are there any additional hand sanitiser stations at Ayr Central?

Yes, we have installed hand sanitisers all around the centre. In addition, each store will also have hand sanitisers before you enter.

Is there a limit on the number of people that can be in the centre at one time?

We will closely monitor the number of people in the centre and if we feel the numbers are too high for you to safely social distance, we may temporarily close the entrances to the centre.

Can we use the bins in the centre?

Yes, the bins are still available to use and are being cleaned regularly.

Will there be public seating in the centre?

Yes. There is public seating in the Centre and we would ask that you respect the 2-metre distance rule while using seating in the Centre.

Can I use the lifts?

Please use the lifts individually or with people from the same household only.

Do I need to wear a face mask?

The wearing of a face mask is mandatory when shopping in stores.

Here at Ayr Central, we recognise that not everyone can wear a face covering. People are exempt if they have a disability or health condition that means they cannot put a covering on, a covering will cause them severe distress, they need to communicate with someone who relies on lip-reading or they need to eat, drink or take medicine

Download an exemption card here. 

Ayr Central plays a huge role in serving our community during these uncertain times and we would like to take this opportunity to thank the work our store colleagues and our Centre team have done, and continue to do, to ensure the Centre remains a clean and safe place to visit.

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